AI helps our team work through the information; it does not replace our responsibility for the report.
How we use AI
AI tools may help us organize public information, spot patterns, compare the context you provide and draft clear explanations. This helps us review more of the customer journey without turning the audit into a generic one-click report.
How we keep the work grounded
We don’t ask AI to invent your score. Our scorecard uses defined factors, and important factual findings must link back to information we reviewed. If the information is incomplete or uncertain, we say so and may hold the report for a closer check.
Information processed
Processing may include public website text, public business-profile information, screenshots, technical observations and the business context supplied during intake. Do not provide special-category personal information, passwords, private analytics exports, patient data or other confidential material that the form does not request.
Our team stays responsible
We check reports before they are delivered and step in whenever the available information is unclear, inconsistent or incomplete. If you believe we have a fact wrong, you can ask us to review it.
Limitations
AI tools and public information can be incomplete or wrong. That’s why we show what we could verify, flag what we could not confirm and provide a correction process. We can’t control or guarantee how Google, Maps, social networks or AI assistants show your business.